Last modified: April 8, 2024

This website privacy policy (“Policy”) describes how Redwood infrastructure LP (“Redwood Infrastructure LP”, “we”, “us”, “our”) protects and makes use of the information you give the company when you use this website located at www.redwoodinfrastructure.ca (the “Website”) or otherwise interact with us.

Please read this Policy carefully to understand our policies and practices for collecting, using and disclosing your information. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you indicate that you understand, accept, and consent to the practices described in this Policy. This Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes indicates that you accept and consent to those changes, so please check the Policy periodically for updates.

If you have any questions about this Policy, please email info@redwoodinfrastructure.ca or write to: Redwood Infrastructure LP, 81 Bay Street, Suite 4510, P.O. Box 45, Toronto, ON, M5J 0E7

INTRODUCTION

This Policy describes:

• How we collect, use, disclose, and protect the personal information of our Website users and other individuals who interact with us (“you”).
• Describes the types of information we may collect from you or that you may provide when you visit our Website or otherwise interact with us.
• Our practices for collecting, using, maintaining, protecting, and disclosing that information.

We will only use your personal information in accordance with this Policy unless otherwise required by applicable law.

“Personal information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual. This Policy does not apply to personal information that relates to the individual’s performance of a function within an organization, such as name, title and position, as well as address, e-mail address and telephone number of the individual’s place of employment, business or profession, for the purpose of making or facilitating contact.

Aggregated, anonymized and de-identified information that cannot be reasonably be linked to an identifiable individual is not considered personal information.

1. INFORMATION WE COLLECT ABOUT YOU

The types of personal information we collect depend on a variety of factors, such as the type of services or products you request or use, applicable legal and regulatory requirements, and the means by which you communicate with us. Personal information collected may include:

• contact information, such as your name, job title, email, mailing address, telephone number, or account information;
• Demographic information, such as postcode, preferences and interests;
• Other information relevant to client inquiries;
• Other information pertaining to special offers and surveys;
• geolocation information collected when you browse our Website or use our applications;
• Website usage data and other technical information, including your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Website, and usage details, such as pages and events viewed, clickstream data, preferences and IP addresses if they can be used to identify you as an individual;
• any other information you provide to us.

2. HOW WE COLLECT INFORMATION ABOUT YOU

We use different methods to collect your information, including through:

• Direct interactions with you when you provide it to us, for example, by filling in forms or corresponding with us by phone, email, or otherwise.
• Automated technologies or interactions, as you navigate through our Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies and similar tracking technologies.

How we use cookies
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

As you navigate through and interact with our Website, we may use cookies or similar technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

We may use cookies to:

• Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
• Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
• Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
• Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
• To recognize when you return to our website. We may show your relevant content, or provide functionality you used previously.
• Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our Website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies.

3. HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information or services that you request from us or contact you in response to a specific inquiry.
• To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.
• For our own internal records.
• To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.
• To notify you about changes to our Website or any services we offer or provide though it.
• To improve our Website, services, marketing, or customer relationships and experiences, including through business analytics.
• To customize the website for you.
• To send you promotional emails about services, offers and other things we think might be relevant to you.
• To send you promotional mailings or to call you about services, offers and other things we think might be relevant to you.
• To contact you via email, telephone or mail for market research reasons.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

If you do not want us to use your information to send you promotional emails or other communications, please see the “Your Choices” section of this Policy.

4. DISCLOSURE OF YOUR INFORMATION

We may disclose personal information that we collect or you provide as described in this Policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this Policy.
• In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Redwood Infrastructure LP’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Redwood Infrastructure LP about our customers and users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.
• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Redwood Infrastructure LP, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Other than as described above, we will never distribute, lease or sell your personal information to third parties unless we have your permission or the law requires us to.

5. CROSS-BORDER TRANSFERS

We or our service providers may access, process or store your personal information outside of the jurisdiction where we are located and where you reside. As a result, when your personal information is used or stored in a jurisdiction other than where you are residing, it may be subject to the law of this foreign jurisdiction, including any law permitting or requiring disclosure of the information to the government, government agencies, courts and law enforcement in that jurisdiction.

6. YOUR CHOICES

We strive to provide you with choices regarding the personal information you provide to us. Below, we describe a variety of mechanisms designed to provide you with ways to control the collection, use or disclosure of your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may not be accessible or may not function properly. For more information about tracking technologies, see How we use cookies.
• When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:
  • Opt-in to receive marketing communications from us by email, telephone, text message or post.
  • Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.

  If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

  • Send an email to info@redwoodinfrastructure.ca
  • Write to us at: Redwood Infrastructure LP, 81 Bay street, Suite 4510, PO Box 45, Toronto, Ontario, M5J 0E3.

7. THIRD PARTY WEBSITES

Our website may contain links to other websites owned and operated by third parties.

Please note that we have no control of websites outside the Redwood Infrastructure.ca domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. We encourage you to fully review the privacy policies of such websites before submitting any data.

8. DATA SECURITY

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. In addition, we limit personal information access to those employees, agents, contractors, and other third parties that have a legitimate business need for such access.

9. DATA RETENTION

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you.

10. CHILDREN UNDER THE AGE OF 14

Our Website is not intended for children under 14 years of age. We do not knowingly collect personal information from children under 14. If we learn we have collected or received personal information from a child under 14 without verifiable parental or legal guardian consent, we will delete or anonymize that information.

11. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.

If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email at info@redwoodinfrastructure.ca to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

If you are concerned about our response or would like to correct the information provided, you may contact us at info@redwoodinfrastructure.ca.

12. WITHDRAWING YOUR CONSENT

Where you have provided your consent to the collection, use, or disclosure of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at info@redwoodinfrastructure.ca. Please note that if you withdraw your consent we may not be able to provide you with a particular service. We will explain the impact to you at the time to help you with your decision.

13. CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our Policy on this page. If we make material changes to this Policy, we will provide more prominent notice to you as and where required by applicable law. By continuing to interact with us after the modified version of the Policy has been posted or you have been informed of such update, you agree to be bound by all such changes. If you do not agree to the changes in our Policy, it is your responsibility to stop interacting with us.

We include the date the Policy was last revised at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Website and this Policy to check for any changes.

14. CONTACT INFORMATION

We welcome your questions, comments, and requests regarding this Policy and our privacy practices. Please contact us at:

[Privacy Officer]

info@redwoodinfrastructure.ca

Redwood Infrastructure LP
81 Bay Street, Suite 4510
P.O. Box 45,
Toronto, ON
M5J 0E7